Triphala Ras
Refund & Return Policy
Company Name: Wemi Herbal Plus Wellness Pvt. Ltd.
Website: www.wemiherbal.comWe at Wemi Herbal Plus Wellness Pvt. Ltd. aim to provide high-quality herbal and ayurvedic products. Your satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.
1. General Policy
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Due to the nature of herbal and ayurvedic products, we do not accept returns once the product seal is broken or the package has been opened.
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Returns and refunds will only be applicable in case of damaged, defective, or incorrect products delivered to you.
2. Eligibility for Return/Refund
You may request a return or refund if:
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You received a product that is damaged or defective at the time of delivery.
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You received a wrong product that does not match your order.
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The request is raised within 3–7 days from the date of delivery.
3. Non-Returnable Items
We do not accept returns for:
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Opened or used products.
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Products with tampered packaging.
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Products purchased during clearance sales or special promotions.
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Personal care items (like oils, creams, etc.) once opened due to hygiene reasons.
4. Process for Return/Refund
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To request a return, please email us at wemiherbalwellness@gmail.com with your order ID, product details, and photos/video proof of the damaged/defective product.
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Our support team will verify your claim and guide you through the process.
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If approved, we will arrange for a replacement or issue a refund as per your preference.
5. Refund Timeline
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Refunds (if approved) will be processed within 7–10 days after receiving the returned product or approval confirmation.
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Refunds will be credited to your original mode of payment (UPI/Bank/Card/Wallet).
6. Order Cancellation
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Orders can be cancelled only if the product has not yet been shipped.
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Once the order is dispatched, cancellation requests will not be entertained.
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In case of successful cancellation, a full refund will be issued to the original payment method.
7. Contact Us
For any issues related to returns, refunds, or cancellations, please contact:
Wemi Herbal Plus Wellness Pvt. Ltd.
Customer Care: +919027300976
Email: wemiherbalwellness@gmail.com
Address: H.No. 44 Kharkhari Dayala, Jhabrera, Haridwar, Uttrakhand, India, 247665-